Refund Policy

We want you happy with what you buy. Here's when you can get your money back.

Weekly spots (Front Row, Headliner, Section Sponsor, Boost, and Featured spots). Cancel before your week starts and we refund you in full. Once your week has started, that week is not refunded.

Launch Video. Cancel before we start making your final video and we refund you in full. Once we've started, we don't refund it, but you get 2 rounds of changes until you're happy with it. If we can't make your video, we refund you in full.

Spot already taken. If someone else took the same spot while you were paying, we refund you in full right away. You don't need to ask.

Verified badge (yearly). If your badge isn't on yet, you can get a full refund within 14 days of paying.

If Himish is down. If Himish is down for more than 24 hours during your paid week, we add the lost days to your week or refund that part, your choice.

How refunds are paid. Refunds go back to the card you paid with. They usually show up in 5–10 business days, depending on your bank.

How to ask. Email [email protected] or reply to any message from us. Tell us your business name and what you'd like refunded. We answer within 2 business days.